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Fyffes: Food for Thought

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Fyffes: Food for Thought

Tropical fruit distributor cuts costs with Unified Communications delivered by Dell

In today’s tough economic climate, all businesses need to cut costs and stay competitive by delivering greater value to their customers. A strategically implemented Unified Communications solution can help companies lower the expense of travel and telecoms while optimizing collaboration and productivity.

As a supplier of fresh produce—such as bananas, melons and pineapples—to fiercely competitive supermarket chains in Europe and the US, tropical fruit importer and distributor Fyffes was under constant pressure to trim overheads. The company’s travel and telecoms expenses were a particular concern. With operations in 11 countries across Europe and the Americas, Fyffes’ employees relied on expensive telephone lines, conferencing services, and face-to-face meetings to communicate. Telephone call costs were particularly high due to lack of competition between telecom companies in some of the Central American countries where Fyffes operates. Some key employees did not have access to video conferencing, and collaboration was restricted. Staff working in different countries often struggled to reach one another and lacked facilities for sharing information instantly.

Colin Streames-Smith, IT Manager at Fyffes, was aware that a Unified Communications solution based on the latest collaborative technology from Microsoft could help solve this global challenge. He and his team had recently implemented Microsoft Office SharePoint Server 2007* to help employees share documents and reports online. At the same time, they had carried out preliminary testing of Microsoft Office Communications Server 2007*. To find out more about how Fyffes could make the most of this software, he contacted Dell, which had supplied servers, storage, desktops, and laptops to Fyffes successfully for ten years. Says Streames-Smith, “We needed a trusted advisor to help us create a Unified Communications roadmap that would optimize our collaboration for years to come. Dell understands our business needs and offers the strategic thinking that we require. We didn’t consider any other providers.

Read the full Fyffes: Food for Thought Case Study.