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Decreasing IT Support Costs for Devices

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Decreasing IT Support Costs for Devices

Technology Brief: Intel® Active Management Technology (Intel® AMT) Embedded Computing

Improved remote management reduces service calls, average power consumption and staff requirements for software updates and asset tracking

IT organizations facing an escalation of networked embedded devices are turning to remote management to help them contain rising support costs. Remote management facilitates the repair of various system problems over the network, thus reducing the number of costly onsite repair visits. Providing a significant remote management breakthrough, Intel® Active Management Technology (Intel® AMT) enables IT professionals to query, fix and secure devices, even when they’re powered off or have software issues.

When onsite visits are required, Intel AMT helps identify failed components in advance, which enables technicians to arrive with the appropriate spares and fix systems faster. Protecting corporate networks, remote management solutions with Intel AMT can download the latest virus signatures to devices, powered on or off, or quarantine infected devices to prevent viruses from spreading. Intel AMT also helps reduce utility costs with a remote on/off switching option, which allows companies to shut down devices, such as point of sale (POS) terminals in stores, after business closes. Based on a recent report by Global Retail Insights, an IDC Company, retailers can see total cost of ownership (TCO) reductions of USD 401 annually per POS terminal by using Intel® Core™2 Duo processors and Intel AMT.

Read the full Decreasing IT Support Costs Technology Brief.