Limited Lifetime Hardware Warranty for Retail Intel® Ethernet Adapters

Documentation

Warranty & RMA

000007227

10/05/2019

Warranty Change Effective January 1, 2018
Intel Adapters that are discontinued will adhere to a 5-year warranty period from the date of Intel’s announcement of end of life or discontinuance.  Discontinued adapters that currently fall outside the 5-year period are no longer under Warranty.  This change will be retroactive for all Intel Adapters. 

Follow this link to view a full list of discontinued Intel Adapters that fall outside the 5-year warranty period and are no longer under Warranty:  List of Discontinued Retail Intel® Ethernet Adapters

Intel Adapters that are still active and shipping will continue to adhere to the Limited Lifetime Warranty policy.

Note If you are a consumer under the Australian Consumer Law, this warranty does not apply to you.
Visit Australian Limited Lifetime Hardware Warranty to view the limited warranty applicable to Australian consumers.


INTEL® TERMS AND CONDITIONS OF WARRANTY, SUPPORT AND SERVICES

These Intel® Terms and Conditions of Warranty, Support and Services (“Terms and Conditions of Service”) govern the warranty and support services provided by Intel to the original end-user (“Customer”) that has purchased Intel® Adapter Products (“Products”) directly from Intel Corporation (“Intel”) or indirectly from an authorized reseller or distributor of Intel (“Authorized Seller”). Unless otherwise agreed in writing by Intel, any request by Customer for warranty and support services for Products will be accepted only on the terms and conditions herein, notwithstanding any terms or conditions contained in or referenced on any pre-printed Customer purchase order or similar order documentation. Except to the extent set forth in these Terms and Conditions of Service, the Authorized Reseller’s purchase agreement or terms and conditions of sale, or in the absence of such documents, Intel’s Terms and Conditions of Sale located at /content/www/us/en/legal/terms-of-use.html shall govern the warranty and support services for Products. Intel reserves the right to change the terms of Intel’s Terms and Conditions of Sale and these Terms and Conditions of Service, including without limitation, the right to discontinue offering warranty and support services for the Product, at any time without notice and without incurring any liability. These Terms and Conditions of Service do not apply to custom products purchased directly or indirectly from Intel.

Limited Lifetime Hardware Warranty for Retail Intel® Ethernet Adapters

Intel warranty is limited to 5 years from the date of Intel’s announcement of end of life or discontinuance of the adapter products.

Intel warrants to the original owner that the adapter product delivered in this package will be free from defects in material and workmanship. This warranty does not cover the adapter product if it is damaged in the process of being installed or improperly used.
THE WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NONINFRINGEMENT OF INTELLECTUAL PROPERTY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE.
This warranty does not cover replacement of adapter products damaged by abuse, accident, misuse, neglect, alteration, repair, disaster, improper installation, or improper testing. If the adapter product is found to be defective, Intel, at its option, will replace or repair the hardware product at no charge except as set forth below, or refund your purchase price provided that you deliver the adapter product along with a Return Material Authorization (RMA) number (see below), along with proof of purchase (if not registered), either to the dealer from whom you purchased it or to Intel with an explanation of any deficiency. If you ship the adapter product, you must assume the risk of damage or loss in transit. You must use the original container (or the equivalent) and pay the shipping charge.
Intel may replace or repair the adapter product with either new or reconditioned parts, and any adapter product, or part thereof replaced by Intel becomes Intel's property. Repaired or replaced adapter products will be returned to you at the same revision level as received or higher, at Intel's option. Intel reserves the right to replace discontinued adapter products with an equivalent current generation adapter product.

Intel® Adapter money-back guarantee (North America only)
Intel wants you to be completely satisfied with the Intel adapter product that you have purchased. Any time within ninety (90) days of purchase, you may return your Intel adapter to the original place of purchase for a full refund of the purchase price from your dealer. Resellers and distributors, respectively, accepting returns and refunding money back to their customers may return Intel adapters to their original place of purchase. Intel guarantees that it will accept returns under this policy and refund the original purchase price to customers purchasing directly from Intel.

Limitation of liability and remedies
INTEL'S SOLE LIABILITY HEREUNDER SHALL BE LIMITED TO DIRECT, OBJECTIVELY MEASURABLE DAMAGES. IN NO EVENT SHALL INTEL HAVE ANY LIABILITY FOR ANY INDIRECT OR SPECULATIVE DAMAGES (INCLUDING, WITHOUT LIMITING THE FOREGOING, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES) INCLUDING, BUT NOT LIMITED TO, INFRINGEMENT OF INTELLECTUAL PROPERTY, REPROCUREMENT COSTS, LOSS OF USE, BUSINESS INTERRUPTIONS, LOSS OF GOODWILL, AND LOSS OF PROFITS, WHETHER ANY SUCH DAMAGES ARISE OUT OF CONTRACT NEGLIGENCE, TORT, OR UNDER ANY WARRANTY, IRRESPECTIVE OF WHETHER INTEL HAS ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, INTEL'S TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITIES WERE AN ESSENTIAL ELEMENT IN SETTING THE PRODUCT PRICE. INTEL NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME FOR IT ANY OTHER LIABILITIES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Critical control applications
Intel specifically disclaims liability for use of the adapter product in critical control applications (including, for example only, safety or health care control systems, nuclear energy control systems, or air or ground traffic control systems) by Licensee or Sublicensees, and such use is entirely at the user's risk. Licensee agrees to defend, indemnify, and hold Intel harmless from and against any and all claims arising out of use of the adapter product in such applications by Licensee or Sublicensees.

Software
Software provided with the adapter product is not covered under the hardware warranty described above. See the applicable software license agreement which shipped with the adapter product for details on any software warranty.

Submit an RMA request
Contact Intel Customer Support.
 

Related topics
Limited Lifetime Hardware Warranty for Retail Intel® Ethernet Adapters
Warranty Change FAQ for Intel® Ethernet Adapters
List of Discontinued Retail Intel® Ethernet Adapters
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