Article ID: 000031792 Content Type: Troubleshooting Last Reviewed: 07/08/2021

The depth stream from the camera has unknown data

Environment

Intel® RealSense™ D400 Series

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Summary

How to restore calibration to factory defaults for the Intel® RealSense™ D435 camera in order to restore the depth stream

Description

The depth stream from the camera has a lot of unknown data. I have tried rebooting, resetting parameters using presets, but the depth stream continues to look bad.

Resolution

Restore calibration to factory defaults using the custom calibration tool. You can find instructions in section 5.1 on page 45 in the Dynamic Calibrator User Guide.

Make sure that you are using the latest RealSense SDK 2.0 version. You can find it here.