Intel Customer Support Services during COVID-19 Global Response Actions

Documentation

Warranty & RMA

000056355

05/20/2020

Intel’s commitment to our customers, employees, and community stays strong. Visit the Intel Newsroom to read a letter from our CEO, Bob Swan, and to learn more about our corporate response to the COVID-19 crisis.

Intel Customer Support technical support services remain fully operational.

Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.

If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.

Asia Pacific Region
India
  • Limited shipping of warranty related product has resumed with some delays based upon courier availability. 
  • Several walk-in Service Centers are now open with limited hours of operation; however, some remain closed by Government order. We recommend you call to confirm if the location closest to you is open.
  • Customers can contact Intel Customer Support to process a standard warranty return.
Fiji Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
French Polynesia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Laos Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Mongolia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Samoa Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Europe, Middle East, and Africa Region
Africa Country-wide shipping restrictions impacting the pickup and delivery of warranty product across many countries within Africa. Delays expected.
Greenland Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected.
Kyrgyzstan Inbound shipments arriving in Kyrgyzstan will be placed under quarantine by customs for 75 hours resulting in delivery delays.
Norway Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
United Arab Emirates  Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Uzbekistan Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected.
Latin America Region
Argentina Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Ecuador Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Peru Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Venezuela Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.