Frequently Asked Questions

There are multiple ways you can submit invoices to Intel whether electronic or paper. However, the preferred method is electronic. Please talk to our Purchasing representative to decide the most cost effective method from the options below, to contact a Purchasing representative please submit a request ticket to Intel SourceShopPay Support.

Invoice Submission Options:

• Electronic Invoice
• Web Invoice, whereby invoices are submitted via the Supplier.intel.com through the Web Invoice. (A walkthrough of the steps to submit electronic invoices can be found in the  Web Invoice Self Help Articles .) Ariba invoice, whereby invoices are submitted via the Ariba Network (A walkthrough of the steps to submit electronic invoices can be found on page 53 of the Intel Supplier Master Guide).
• Paper invoice, whereby hardcopy invoices are sent to the address stated in the PO to Intel Accounts Payable, and then it will take a few more days for Intel Accounts Payable to enter the invoice into Intel System.
• Evaluated Receipt Settlement (ERS), whereby invoices are automatically generated upon goods received; it is only applicable to certain countries/goods purchase.
• Consignment, whereby invoices are automatically generated when Intel consumes consigned goods.
• Extensible Markup Language (XML), where supplier’s system will interface with Intel system directly through RosettaNet.

You should have received an invoice rejection notification either through email, fax, mail, or by logging into the Ariba Network/ Intel® Payment Tracker. The notification explains what the rejection reason is. Once you have rectified the invoice, you can resubmit the invoice to Intel Accounts Payable.

Due to the current business conditions, Intel made the decision to suspend accelerated payments program, the Early Pay Program, with C2FO effective February 2023.  For more information, please reference the Frequently Asked Questions

Use either the Intel® Payment Tracker tool or the Ariba Network to look up and view the details of a payment. Track payments in the system where the invoice was submitted. Refer to Intel® Payment Tracker Training or Ariba Network for additional information.

First, you need to register with the Intel® WebSuite application. You will need two important pieces of information before you can start the registration process. Those two pieces of information are:

Register online at https://supplier.intel.com/seem/register.aspx. After Intel receives your application, Intel personnel will notify you via email when you have been approved for use. Then you can follow the steps detailed in this Intel® Payment Tracker Training.

See an overview of Intel's transition to the Ariba Network, samples of the onboarding emails your company is likely to receive, and to access the Ariba Learning Center for training about registering on the Ariba Network.

If you have changed your bank account information, address, company name or any other information previously provided, please submit a request ticket to  Intel SourceShopPay Support, and provide your supplier ID # and the information to be changed.

You can use our Refund Services anytime you encounter any of the following situations:

• Duplicate Payment(s)
• Rebate(s)
• Discount(s)
• Overpayment(s)
• Wrong Payment(s)
• Debit Balance(s)
• Returned Material(s)
• Other

If you need to refund money to the United States, please follow any of the three options indicated below. If the refund is to another country, please contact Intel SourceShopPay Support by submitting a request ticket here for further instructions.United States Refund Options:

1.    Send a credit memo. (Only use if more invoices will be paid by your company within a short period of time.)

2.    Send a check to:
   Intel Corporation
   AL3-2-AP
   Attn: Refund Check
   Accounts Payable
   PO Box 1000
   Hillsboro, OR 97124

3.    Do a wire transfer (deposit) in USD currency to an Intel bank account. Please submit a request ticket to Intel SourceShopPay Support.

If you need to refund money to an Intel legal entity in another country, please contact Intel SourceShop Pay Support by submitting a request ticket here for further instructions.

Upon issuing the refund, please send a confirmation note to Refund.Check.Administration@Intel.com. In the email, include the PO number related to the refund and the name of the Intel contact with whom you usually work. Once the confirmation note is sent, Intel will facilitate the processing of the refund on your PO or account.

If there are any questions or concerns on delivery, please submit a request ticket to Intel SourceShopPay Support or Contact Us, and provide your supplier ID # and the information to be changed.